AI Is Reshaping Logistics Across North America with Speed, Intelligence, and Scale

22 July 2025 | News

Dispatch is leading the shift from reactive to predictive operations by embedding agentic AI at the heart of last-mile delivery.
Image Courtesy: Public Domain

Image Courtesy: Public Domain

Artificial intelligence (AI) is no longer just hype; it's becoming the operational core of modern logistics. Dispatch CEO and Co-Founder Andrew Leone shares how agentic AI is transforming the last mile from reactive to predictive, from manual to orchestrated.

"AI isn't just helping us think faster, it's helping us act faster," Leone said. "It's optimizing routes, rerouting deliveries in real time, and integrating across systems to improve performance at scale."

AI in Action: From Tools to Team Members

Dispatch's platform harnesses agentic AI to power logistics workflows that adapt in real time. These systems reroute failed deliveries, flag risks before they escalate, and model dynamic costs. They don't just respond -- they learn, improve, and act.

"We treat AI like a team member," Leone explained. "It needs training, responsibilities, and escalation paths. When done right, it amplifies human judgment instead of replacing it."

Infrastructure & Integration: The Missing Links

Real AI impact requires more than point solutions. Dispatch builds dynamic infrastructure that supports fast-changing models, adaptable toolsets, and deep integrations across ERPs, CRMs, and delivery networks.

"AI works best when it sees the full picture, inventory, traffic, customer needs, and acts within that context," Leone noted. "Our goal is to unify decision-making across the company and use it to support our customers and drivers."

Upskilling & Urgency

As AI scales, Dispatch also helps teams develop AI fluency, from prompt design to systems thinking. Leone urges companies not to wait for perfection:

"The technology is moving fast. The winners will be those who invest now in infrastructure, talent, and adaptability."

With AI embedded at its core, Dispatch is helping enterprise businesses build supply chains that are faster, resilient, integrated, and intelligent by design.

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