20 November 2025 | News
Image Courtesy: Public Domain
Coco Robotics, the world's leading urban robot delivery platform, is bringing Shake Shack favorites to customers in Chicago via autonomous deliveries on Uber Eats (NYSE: UBER). This collaboration between Shake Shack, Coco, and Uber Eats aims to enhance the guest experience while growing Coco's presence across major U.S. cities.
Shake Shack is debuting Coco's autonomous robot deliveries at two Chicago locations, with plans to bring the service to additional sites citywide.
"At Shake Shack, we're always looking for new ways to meet our guests where they are, and this partnership gives us another convenient option to bring the Shack experience to them, especially during the colder months," said Steph So, Chief Growth Officer at Shake Shack. "We're excited to see how this technology can make things easier and more fun for both our guests and our team. The robots are intuitive, easy to work with, and bring a little extra joy to delivery."
Coco's robots integrate directly into Shake Shack's existing Uber Eats ordering system, eliminating manual entry or extra steps for in-store teams. Orders move directly from the kitchen to the curb, where a Coco robot completes the final leg of the journey, delivering it directly to the customer.
"Coco has been a leader in autonomous delivery innovation for years, empowering merchants to offer customers fast, reliable, and consistent service," said Megan Jensen, Head of Autonomous Delivery Operations at Uber Eats. "We're thrilled to deepen our partnership with Coco and deliver the next generation of efficient deliveries to Shake Shack customers in Chicago through Uber Eats."
By partnering with Coco, Shake Shack is able to fulfill more orders, especially during peak hours, improving delivery timing and ensuring a consistent, seamless experience for guests. Coco's robots operate on sidewalks and in high-traffic urban areas, safely navigating to customers' designated pickup locations - no extra steps, tips, or fees required.
"Shake Shack has redefined what a fine casual experience looks like, and we're proud to help extend that same level of care to their delivery orders," said Melissa Fahs, Chief Commercial Officer at Coco Robotics. "By integrating Coco's autonomous delivery technology into Shake Shack's operations with Uber Eats in Chicago, we're supporting their mission to bring great food and hospitality to more guests - efficiently, sustainably, and with the same care that defines every Shack experience."
