27 May 2026 | News
Image Courtesy: Public Domain
IntBot, the company building the social intelligence layer for embodied AI, and Certis, a leading Singapore-based intelligent operations company, announced a strategic partnership to explore and develop socially intelligent robot applications for enterprise and public-facing environments in Singapore.
The partnership brings together IntBot's General Social Intelligence technology with Certis' experience in designing and running complex, mission-critical operations. Together, the companies will work on humanoid concierge and service-assistance applications that can be integrated into live operating environments, where robots must interact naturally with people while meeting practical requirements for safety, reliability and service delivery.
The Certis-IntBot collaboration signals a broader industry adoption of Physical AI, as socially intelligent robots move from demos and pilots towards operationally viable deployments. As IntBot transitions to a scalable enterprise Physical AI platform, its partnership with Certis validates that its General Social Intelligence technology, deployment model and enterprise operating framework are ready to expand across high-traffic public environments in Singapore and beyond.
"With multimodal models maturing, the decisive bottleneck for embodied AI shifts from task manipulation to human interaction," said Lei Yang, CEO and co-founder of IntBot. "A robot's success in public spaces is increasingly measured by its ability to engage people, and Singapore's smart-infrastructure leadership makes it the ideal launchpad for Physical AI. Partnering with Certis ensures our intelligence layer is backed by world-class operational reliability."
For Certis, the partnership supports its broader robotics strategy: to integrate robotics into real operations as part of a wider ops-tech model that brings people, processes, systems and machines together. Certis' role will include shaping use cases, operational workflows and deployment requirements so that humanoid robots can augment frontline teams and support better service outcomes in complex environments.
The collaboration will support a range of customer-facing use cases such as wayfinding, visitor assistance, multilingual engagement, customer service support and frontline operational support across transit, hospitality, healthcare, retail and public venues. By integrating social intelligence with Certis' humanoid robotics portfolio, the partnership aims to enable robots to move beyond predefined tasks or scripted workflows and become more adaptive, intuitive and capable of naturally assisting people in everyday environments.
"The next phase of enterprise robotics will not be defined by autonomy alone, but by how well robots can work with people in real operations," said Raahul Kumar, Chief Executive, International & Robotics and Chief Strategy Officer, Certis. "Certis designs and runs complex frontline environments every day, so our role is to help turn promising robotics capabilities into practical operating models. By combining IntBot's social intelligence technology with our experience in operational design and deployment, we can create humanoid robot applications that support frontline teams in demanding roles and make everyday public interactions simpler and more intuitive."
Certis was most recently named by Singapore's Infocomm Media Development Authority (IMDA) as a design partner for Singapore's first large-scale, multi-operator robotics testbed in a live mixed-use public environment at Punggol Digital District located in the northeast of the country. This reflects Certis' broader focus on moving robotics from controlled pilots into practical frontline operations, where robots, human teams and operating systems must work together safely and effectively.
